Yes, we currently have six locations! We are located in O'Fallon, MO; St. Charles, MO; Kirkwood, MO; Ladue, MO; Town and Country, MO; & Lake St. Louis, MO. Head over to our Locations & Store Hours page for individual location information, and visit us in-person today!
We accept all major credit cards, PayPal, Shop Pay, Apple Pay, & Afterpay.
We love new products and want to share them with you as soon as they arrive! We strive to have new arrivals available for purchase as quickly as possible. They are typically available for purchase within 1-2 business days of being shown on social media. Please contact your nearest MOD ON TREND location or our customer service team for specific product information as not all products are available at every location.
We’re always looking to add new fashion-forward individuals to our dedicated team of stylists! Please visit our Careers page to view available positions and submit an employment application.
Items designated "FINAL SALE" cannot be exchanged or returned for store credit under any circumstances. Purchases that are discounted 30% or more are “FINAL SALE” and cannot be exchanged or returned for store credit.
We launch new arrivals online every Tuesday at 4pm CST and Friday at noon CST.
Yes, occasionally we are able to restock some best selling items especially staples like denim bottoms, shoes, and basic tanks & tees. We will announce restocks on our social media but, if you have questions about specific items, feel free to reach out to our customer service team at (314)736-1601 or email@example.com.
In general, our clothing items come in sizes small, medium, & large and fit true to size. Fit does vary across different brands so we will note fit specifics in the product description. Check out our Sizing Guide for more information!
Click on the account icon in the upper righthand corner of the website which will take you to the login page. Click on the "Forgot password?" link and then follow the steps to reset your password.
Login to your online account. On the righthand side you will see your account details listing your name & default address. Click "View addresses" and from there you can add new addresses or edit/delete old addresses on your account.
To stay up-to-date on new arrival launches and promotions, scroll down to the bottom of our website and enter your email to subscribe to MOD ON TREND marketing.
For orders placed on a computer: At Checkout, under "Order Summary" on the right side, there is a text box into which you can enter your coupon code or gift card code.
For orders placed on a mobile device: At Checkout, click on the "Show Details" pop-up at the bottom, then enter in the coupon code or gift card code in the text box.
Only one coupon code can be entered per order. Promotional discounts cannot be combined/applied on top of each other unless otherwise stated.
If, for any reason, you would like to make a change to or cancel an existing order before it has been fulfilled & shipped, please contact us immediately at 314-736-1601 or firstname.lastname@example.org. An order cannot be changed or cancelled after it has been fulfilled & given to the shipment carrier.
Shortly after your order is placed, you will receive a confirmation sent to the email on your account or used at checkout.
Our fulfillment team does their best to pack and ship your orders with accuracy as quickly as possible. However, we're only human and sometimes make mistakes! If there is an error with your order, please let us know ASAP, and we will do everything we can to correct the issue!
Unfortunately, we do not offer price adjustments at this time. Previous purchases are excluded from all discounts and promotions.
Unfortunately, we are not offering gift cards online at this time but should have them available for purchase during the holidays. You can buy gift cards at any of our physical store locations.
If you have a physical gift card with a 6 digit code on the back, try entering two 9's at the beginning of your code when entering it in online (ex. 99123456). If that does not work OR you have a physical gift card with a 4 digit code on the back, please contact customer service at (314)736-1601 or email@example.com and we will help resolve the issue.
Gift cards and store credits never expire! :)
Our fulfillment team tries to be as timely as possible and are able to normally pack and ship out orders within 72 hours. You will be notified via email once your order has been packed and is awaiting USPS or UPS pickup. Once your package is in the hands of the shipment carrier, we unfortunately have no control over how quickly it will be delivered especially if the shipment carrier is experiencing delays.
Due to the challenges and demands of increased package volume, shipping carriers are experiencing issues such as delayed or missing shipment scans on packages while in transit to their destination. Packages that have not been scanned or have scanned information that has not been updated will show the status of "pre-shipment". This does not mean your package is lost.
MOD ON TREND is not responsible for lost or stolen packages. Once a package is in transit, the shipment carrier is solely responsible for the deliverance and condition of the package. We are not responsible for shipping delays. If the tracking information states that your package has been delivered, but you have not received it, please contact either the USPS at 1-800-275-8777 or the UPS at 1-800-742-5877 to inquire.
Currently, we only ship to locations within the United States. For more information about our shipping process and policy, please see additional shipping information on our Fulfillment & Shipping page.
We do not currently offer Buy Online, Pickup in Store but we do offer a Warehouse Pickup option during the holidays for local St. Louis customers! Please see additional pickup information on our Fulfillment & Shipping page.
You have 30 days from the date of purchase to contact customer service and initiate an exchange request. Online merchandise can be exchanged for online store credit or for a different size/color of the same item. We DO NOT offer full refunds or price adjustments. Store credit never expires and can be used online and in store. Please see our Exchange Policy page for more information.
To initiate an exchange, go to our Exchange Policy page which is located at the bottom of our website. Click on the link to our Return Request Form. Fill out & submit the form for the item you are wishing to exchange. If your request is approved, you will be emailed a prepaid shipping label that you may use to ship your item back to us. Once we receive your return, our team will process everything according to your request.
Yes! If the item(s) you are wanting to return are eligible for return, you can take them along with your online order invoice to your nearest MOD ON TREND location and a store associate will process your return for exchange or store credit.
Click the account icon in the upper righthand corner of our website. Enter in the email used at guest checkout and you will then be prompted to create a password for your account. Follow the instructions outlined on our Returns & Exchanges page.
Absolutely! If for some reason you are not able to make it into your local store to exchange an item, you can contact customer service at (314)736-1601 or firstname.lastname@example.org to request an exchange. If your request is approved, we will email you a shipping label for you to mail that item back to our warehouse. We will then process the exchange or issue an online store credit.
Exchanges for merchandise and/or store credit are processed the same day that we receive the returned item(s) back at our warehouse. Store credit is issued at that time and can be used immediately.