We appreciate you choosing MOD ON TREND as your go-to online fashion destination. We are committed to providing a hassle-free and enjoyable shopping experience, with a wide variety of on-trend styles that are easy to browse and purchase. If you are ever dissatisfied with your purchase, we are dedicated to making things right and ensuring your satisfaction with our service.
Our exchange policy allows customers to exchange full-priced items for store credit or for a different size/color of the same item within 30 days from the date of delivery or pick-up.
However, merchandise listed as "Final Sale" is not eligible for exchange, and we do not offer full refunds or price adjustments. All purchases made using a coupon or promotion that results in a discount of 30% or more will be considered Final Sale transactions. Store credit will be issued in the form of an online gift card, which never expires.
To qualify for an exchange, the item must be in the same condition as it was received, with all tags attached, unworn or unused, and in its original packaging.
To request an exchange, please fill out the form below ensuring that your item meets the eligibility requirements for an exchange as specified in our Exchange Policy. Thank you.
WAIT FOR APPROVAL
Once your request for an exchange is approved, our customer service team will send you an email with step-by-step instructions on how to proceed and a pre-paid return label.
SEND IT BACK
After receiving detailed instructions on next steps and a prepaid return label from our customer service team, attach the label to your return package and take it to your local post office to ship it back to our warehouse.
Have a question about exchanges?
We'd love to chat! Email us at email@example.com, or call us at 314-736-1601 during business hours (Monday-Friday 8am-4pm CST).