Before You Buy
(Got product questions? We got you!)
What size model is wearing the items online?
We usually note the model’s size in the product description. If you need help deciding, our team is always happy to help you find your best fit.
Do you restock popular items?
We restock select styles when possible. Most of our pieces are limited, which keeps things special. If you love it, don’t wait — it might not come back!
I saw something on Instagram — is it still available?
Maybe…. Inventory moves fast! DM us or call the store and we’ll check for you.
Can I try it on before buying online?
If you’re near one of our stores, absolutely. If not, we’re happy to help with sizing advice before you click “checkout.”
What happens if I fall in love with something and it sells out?
We’ll cry a little with you — then help you find something just as good (or better).
Can you help me style an outfit?
Always. In-store, over the phone, or even via DM — we’ve got opinions and we love sharing them.
What if I’m between sizes?
You’re not alone. Reach out and we’ll help you decide which size will feel best.
Can I shop online and still get that boutique experience?
That’s the goal. Thoughtful packaging, detailed descriptions, and real humans behind the scenes.
Are your items comfy or just cute?
Both. We believe you shouldn’t have to choose.
Do you carry the same items in every store?
Not always! Each location has its own mix, which keeps things interesting.
How can I contact customer service?
You can reach us via email, phone, or by visiting one of our store locations. We’re happy to help!
The Online Scoop
(All things clicking, shipping & tracking)
Do you ship nationwide?
Yes! We ship orders within the U.S. Shipping options and rates are available at checkout.
How long will it take to receive my order?
Orders are typically processed within 1–3 business days. Shipping times vary based on your location and selected shipping method.
Will I receive tracking information?
Yes, once your order ships, you’ll receive a confirmation email with tracking details.
Can I change or cancel my online order after placing it?
We do our best to accommodate changes, but once an order has been processed or shipped, it may not be possible. Please contact us as soon as possible.
What if an item I want is sold out online?
Availability may vary between online and in-store. We recommend contacting your local store to check availability.
Are online prices the same as in-store prices?
Prices are generally the same, but promotions or events may vary between online and in-store.
Come See Us IRL
(In-store shopping & styling help)
Do you have physical store locations?
Yes! You can visit us in person during our regular store hours. Location details can be found at the bottom of our website.
Can I call the store to check if an item is available?
Absolutely. Our team is happy to check availability and assist with questions!
Do you offer in-store styling or fit assistance?
Yes! Our associates are always happy to help with styling, sizing, and fit recommendations.
Can I place an order in-store for something that’s available online?
Yes, our team can assist with placing online orders in-store when available.
The Not-So-Fine Print (But Make It Cute)
(Returns, exchanges & store credit)
What is your return policy?
We do not offer refunds. Items may be exchanged or returned for in-store credit within 30 days of purchase.
What is your exchange policy?
Items are eligible for exchange or in-store credit within 30 days, provided they are unworn, unwashed, and have original tags attached.
Can I return an online order in-store?
Yes! Online purchases may be returned in-store for an exchange or in-store credit within 30 days of delivery.
What if I forget to return something within 30 days?
We totally get it — life happens. Reach out and we’ll see what we can do.
Can I exchange an online purchase by mail?
Yes! Please reach out to our customer service team and we will help better assist this!
Are sale items eligible for exchange or store credit?
Sale items are final sale unless otherwise stated.
Online + In-Store Magic
(Where web & IRL meet)
Can I buy online and pick up in-store?
Availability varies by location. Please check the product page or contact your local store!
Can I use in-store credit online?
In-store credit is currently redeemable in-store only unless otherwise noted. For further help, please contact our customer service team or reach out to one of our stores!
What if I received a damaged or incorrect item?
Please contact us immediately with photos, and we’ll make it right.
Have a question you didn't see here? We'd love to chat! Email us at customerservice@modontrend.com.