Refund policy

Thank you for choosing MOD ON TREND to be your online fashion destination! We strive to provide the best shopping experience possible providing on-trend styles in an easy to shop atmosphere. If for any reason you are unsatisfied with your purchase, our team will do everything we can to reconcile the situation to your satisfaction.

Exchange Policy 

Customers have 30 days from the date their package was delivered or picked up to exchange for store credit or for a different size/color of the same item. Merchandise listed as "Final Sale" is not eligible for exchange. We DO NOT offer full refunds or price adjustments. Store credit is issued in the form of an online gift card and never expires.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in it's original packaging.

To initiate an exchange, please fill out our Exchange Request Form or reach out to us at customerservice@modontrend.com. You must fill out a form for each individual item you would like to exchange. If your request is approved, we will email you a pre-paid return shipping label along with instructions on how and where to send your package. Items sent back to us without first submitting a request to customer service will not be accepted.

You can always contact us for any questions concerning exchanges and returns for store credit at customerservice@modontrend.com.

 

Damages and Other Issues

Please inspect your order upon receipt and contact us immediately if an item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and address it as quickly as possible. Defective, damaged or incorrect items must be reported to customer service within 3 days of delivery.

Exceptions / Non-Exchangeable Items

All bralettes and undergarment accessories are FINAL SALE and are not eligible for exchange. Items that are discounted 30% or higher as a result of a sale, promotion, or coupon code are considered FINAL SALE and are not eligible for exchange. Please see promotional marketing for details. The purchase of gifts cards is FINAL SALE.