Shipping & Returns

 MODONTREND.COM

Thank you for choosing modontrend.com to be your online fashion destination! Please review our return/exchange policy below.

                 

RETURN POLICY 

Merchandise may be returned online within 30 days, from the date that the order is placed, for a website merchandise credit or item exchange. All merchandise must be returned in NEW CONDITION (unwashed, unworn, and with the original tags still attached). Any returned merchandise received with makeup or deodorant stains, pet hair, smoke scent, rips/holes, etc. will be refused and returned back to the client. In the event that this is the case, the client will be held responsible for charges incurred when re-shipping.

All merchandise that is under the "Sale" tab, has had any discount applied to it, or the transaction as a whole (ex. flash sale events, promotional codes, percent off, dollar amount off) is non-returnable, non-refundable and FINAL SALEThese items CANNOT be returned for a refund, store credit or be exchanged.

ACCESSORIES including hats, jewelry, belts, undergarments/bralettes, sunglasses, bags, wallets, and key chains CANNOT be returned or exchanged under any circumstances. Shoes can be returned or exchanged within 30 days of the date purchased as long as they are unworn and returned in their original box. If there is any damage to the shoe box, shipping labels, packing tape or any other markings on the outside of the shoe box, it will not be accepted for return or exchange. The item will then be returned to the customer and is subject to a return shipping fee. 

 

RETURN PROCESS


1. Refer to the complete Return Policy above to ensure that any merchandise you would like to return meets all the specified criteria.

2. Login to your modontrend.com account and complete a Return Request form for the item(s) you would like to return. 

3. After your request has been approved by our Returns Department (email notification will be sent to the email on file) please return your item(s) via the shipping carrier of your choice. Return shipping is solely the customer's responsibility unless otherwise stated.We recommend using a carrier that provides tracking information for your record. We are not responsible for any lost or damaged merchandise while in transit. 

4. Once your package is received, please allow our Returns Department up to five business days for processing. When your return is processed you will receive an email notification with the status of your return.

 

REFUSED/UNDELIVERED ORDERS and USE OF SHIPPING CARRIER

1. If you refuse a confirmed order you will be charged for the actual cost of the shipping to you as well as the cost of the shipping back to us.

2. Undelivered orders due to an error on your part that will require re-shipment will be charged to you.

3.  MODONTREND.COM is NOT  responsible for lost or stolen packages while in transit to or from shipment destinations. Once a package is in transit, the shipment carrier is solely responsible for the deliverance and condition of the package.  

 

IN STORE PICKUP

As a courtesy to our local customers, we offer the option of free in store pickup at checkout. If you would like to utilize this option, simply select the in store option of the location nearest you in the shipping section of the checkout process. You will receive an email notification at the time your order is packed and awaiting to be shipped into store. Please allow 3-4 business days for your order to be processed and delivered to the store of your choice. 

Once your order arrives at its' in store pickup location, a member of the store staff will contact you letting you know that you may pick up your order at your earliest convenience. Please plan to pick up your order within 1-3 days. If you are unable to make it in during the expected time frame, please contact the store that your package is at to inform them of the day that you will be able to pickup your package. 

At the time of your in store package pickup, please have your order confirmation email accessible to show the store associate for proof of purchase. The customer who picks up the package will sign the in store package pickup log indicating transference of the order into their possession. All modontrend.com in store package pickup orders are subject to the modontrend.com Returns and Exchanges Policy and Procedures as stated above. 

 

THANK YOU for shopping at modontrend.com!  Please contact us with any questions or concerns. You can email us at customerservice@modontrend.com.