Returns & Exchanges

 Thank you for choosing modontrend.com to be your online fashion destination! Please review our return/exchange policy below.

                 

RETURN POLICY 

Online merchandise can ONLY be exchanged ONLINE within 30 days, from the date that the order is placed, for an online merchandise credit or item exchange. Online merchandise CANNOT be exchange at any store location. All merchandise must be exchanged in NEW CONDITION (unwashed, unworn, and with the original tags still attached). Any returned merchandise received with makeup or deodorant stains, pet hair, smoke scent, rips/holes, etc. will be refused and returned back to the client. In the event that this is the case, the client will be held responsible for charges incurred when re-shipping.

Any and all merchandise that is discounted via markdown, coupon code, percent or dollar amount off entire purchase discount is FINAL SALE and not eligible for exchange or merchandise credit.

Accessoires CANNOT exchanged under any circumstance and are FINAL SALEAccessories include sunglasses, jewelry, handbags, belts, intimate wear, scarves, etc.

Shoes can be exchanged within 30 days of the date purchased as long as they are unworn, sent back in their original box, and received no discount at checkout.  

RETURN PROCESS

1. Refer to the complete Return Policy above to ensure that any merchandise you would like to return meets all the specified criteria.

2. Login to your modontrend.com account and complete a Return Request form for the item(s) you would like to return. 

3. After your request has been approved by our Returns Department (email notification will be sent to the email on file) please return your item(s) via the shipping carrier of your choice. Return shipping is solely the customer's responsibility unless otherwise stated. We recommend using a carrier that provides tracking information for your record. We are not responsible for any lost or damaged merchandise while in transit. 

4. Once your package is received, please allow our Returns Department up to five business days for processing. When your return is processed you will receive an email notification with the status of your return. 

SHIPPING INFORMATION

 For your convenience, modontrend.com offers several shipping options at checkout. On orders subtotaling $50 or more, free shipping to any address within the United States may be selected. On orders with a subtotal less than $50, a flay rate for standard shipping of $7 will apply. If you are a local St. Louis, MO customer, you may also elect to choose one of five free in store pickup options.

If you refuse a confirmed order you will be charged for the actual cost of the shipping to you as well as the cost of the shipping back to us.

Undelivered orders due to an error on your part that will require re-shipment will be charged to you.

MODONTREND.COM is NOT  responsible for lost or stolen packages while in transit to or from shipment destinations. Once a package is in transit, the shipment carrier is solely responsible for the deliverance and condition of the package.    

Pre-Order Information

Pre-Order merchandise is mainly online exclusive product or early access pieces that you can only get online. Pre-orders can take anywhere from 1-6 weeks depending on the fabric, manufacturing, quality, and detailing of the item.

The expected ship date listed on our product pages are estimated dates of arrival in our warehouse. As soon as pre-order product arrives in our warehouse we will make sure to ship it out as quickly as we can so please be patient.

If you combine pre-order items with in stock items, we will ship your in stock items at the time of the original order. Once your pre-order items arrive, they will be shipped with a new invoice. Email notification will follow each shipment. 

Payment for pre-order merchandise is processed automatically once your order is placed. Our online returns and exchanges policy will take effect at the time your pre-order product is shipped.  

THANK YOU for shopping at modontrend.com!  Please contact us with any questions or concerns. You can email us at customerservice@modontrend.com.