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FAQs

General

Do you have any job openings at one of your boutiques?

We’re always looking to add new fashion-forward individuals to our dedicated team of stylists! Please visit our Careers page to view available positions and submit an employment application.

Do you have a physical store?

Yes, we have six locations! We are located in Edwardsville, IL; O'Fallon, MO; St. Charles, MO; Kirkwood, MO; Ladue, MO; and Town and Country, MO. Head over to our Locations & Store Hours page for individual location information, and visit us in-person today!

What does it mean when an item/purchase is designated “FINAL SALE”?

Items designated "FINAL SALE" cannot be exchanged or returned for store credit under any circumstances. Purchases that are discounted 30% or more are “FINAL SALE” and cannot be exchanged or returned for store credit.

What payment options do you accept?

We accept credit cards, PayPal, Apple Pay, and Afterpay.

When will items featured on Instagram be available for purchase?

We love new products and want to share them with you as soon as they arrive! We strive to have new arrivals available for purchase as quickly as possible. They are typically available for purchase within 1-2 business days. Please contact your nearest MOD location or our customer service team for specific product information as not all products are available in every location.

Orders

Having trouble placing an order?

First try refreshing your browser. If the problem persists, please call our customer service team at 314-736-1601 during normal business hours (Monday-Friday 8am-4pm CST), or email us at customerservice@modontrend.com for assistance.

Where do I put my coupon code in?

For orders placed on a computer: At Checkout, under Order Summary on the right side, there is a text box into which you can enter your coupon code or gift certificate code.

For orders placed on a mobile device: At Checkout, click on the Show Details pop-up at the bottom, then enter in the coupon code or gift certificate code in the text box.

Why is my coupon code not working?

Be sure you've entered in the code correctly, otherwise please give us a call at 314-736-1601, or email us at customerservice@modontrend.com for assistance.

How can I change something on my order?

If, for any reason, you need to add an item or make a change to an existing order before it has shipped, please contact us at 314-736-1601 or customerservice@modontrend.com.

Where is my order confirmation?

Shortly after your order is placed, you will receive a confirmation sent to the email on your account or used at checkout.

My package is missing an item. What do I do?

Our fulfillment team does their best to pack and ship your orders with accuracy as quickly as possible. However, we're only human and sometimes make mistakes! If there is an error with your order, please let us know ASAP, and we will do everything we can to correct the issue!

Gift Cards

How do I purchase an eGift Card?

At the top of our website, click on the "Gift Certificates" button, and then fill out the following form to add it to your cart. Proceed checking out as normal.

How will the recipient receive the eGift Card?

After you complete your gift card purchase, the recipient will receive the gift card via the email that you entered during checkout. Please be as accurate as possible when entering recipient information.

Can I use my eGift Card in-store?

Yes! Just show the in-store associate your eGift Card number and they will be able to apply that to your purchase!

Does my eGift Card or store credit expire?

Gift cards and store credits never expire! :)

How can I check my eGift Card balance?

Scroll to the top of our website, click the "Gift Certificates" link, and click "Check Gift Certificate Balance".

Shipping

When will my order ship?

Our fulfillment team tries to be as timely as possible and are able to normally pack and ship out orders within 72 hours. You will be notified via email once your order has been packed and is awaiting USPS pickup.

I think my package was lost or stolen. What do I do now?

If the tracking information states that your package has been delivered, but you have not received it, please contact USPS at 1-800-275-8777 to inquire.

Do you ship outside of the United States?

Currently, we only ship to locations within the United States.

For more information about our shipping process and policy, please see additional shipping information on our Returns & Exchanges page.

Returns

What is your return policy?

Please see our Returns & Exchanges page for more information.

How do I return an item?

To return an item, log into your online account, view the order containing the item you would like to return, and submit a return request for that item. Once your request is approved, you will be emailed a prepaid shipping label that you may use to ship your item back to us.

If I make a purchase online, can I return it in-store?

Yes! If the item(s) you are wanting to return are eligible for return you can take them, along with your online order invoice, to your nearest MOD location and a store associate will process your return for exchange or store credit.

I need to return an item, but I checked out as a guest. How do I proceed?

Click the "Sign In" link at the top of our website. Enter in the email used at guest checkout, and you will then be prompted to create a password and an account. Follow the return instructions.

For more information regarding returns, please see our Returns & Exchanges page.

Have a question you don’t see here?

We'd love to chat! Email us at customerservice@modontrend.com, or call us at 314-736-1601 during business hours (Monday-Friday 8am-4pm CST).