FAQs

General

Do you have any job openings at your boutique or corporate office?

We are always looking for new talent to join our team! Please visit our Careers page to view available positions and submit an employment application.

Do you have a physical store?

Yes, we have 6 locations! We are located in Edwardsville, IL; O'Fallon, MO; St. Charles, MO; Kirkwood, MO; Ladue, MO; and Town and Country, MO (opening soon!). Head over to our About Us page for individual location information.

What does it mean when an item is designated “FINAL SALE”?

Items designated "FINAL SALE" cannot be exchanged or returned for store credit under any circumstances. 

What payment options do you accept?

We accept all major credit cards, PayPal, and Apple Pay.

When will items featured on Instagram be available for purchase?

We love new product and want to share it with you as soon as it arrives! We strive to have new arrivals available for purchase as quickly as possible, they are typically available for purchase within 3-4 business days. Please contact your nearest MOD or our customer service team for specific product information as not all products are available in every location.

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Orders

Having trouble placing an order?

First try refreshing your browser. If the problem persists, please call our customer service team ASAP at 314-736-1601 during normal business hours or e-mail at customerservice@modontrend.com.

Where do I put my coupon code in?

For orders placed on a computer: At Checkout, under Order Summary on the right side, there is a text box to enter in your coupon code or gift certificate code.

For orders placed on a phone: At Checkout, click on the Show Details pop-up at the bottom, then enter in the coupon code or gift certificate code in the text box.

My coupon code is not working?

Be sure you've entered the code in correctly, otherwise give us a call ASAP at 314-736-1601 or e-mail us at customerservice@modontrend.com.

How can I change something on my order?

If for any reason you need to add an item or make a change to an existing order, please contact us at 314-736-1601 or customerservice@modontrend.com.

Where is my order confirmation?

Shortly after your order is placed, you will receive a confirmation sent to the e-mail on your account or used at checkout.

My package is missing an item, what do I do?

Our packing team does their best to pack and ship your orders with accuracy as quickly as possible. However we're only human and sometimes make mistakes! If there is any error with your order, please let us know ASAP, and we will do everything we can to correct the issue!

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Gift Cards

How do I purchase a gift card?

At the bottom of the website, click on the "Gift Certificates" button and then fill out the following form to add it to your cart. Proceed with checking out like normal. 

How will my eGift Card be sent to the recipient?

Upon completion of gift card purchase, the recipient will receive the gift card via the e-mail that was entered by the purchasor. Please be sure to be as accurate as possible when entering recipient information.

Can I use my e-gift card in-store?

Unfortunately at this time, e-gift cards purchased online are to be exclusively used on www.modontrend.com.

Does my gift card code or store credit expire?

Gift card codes and store credit never expire! :)

How do I check the balance of my e-gift card?

 Scroll to the bottom of the website, click "Gift Certificates" link, and click "Check Gift Certificate Balance"

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Shipping

When will my order ship?

Our packing team tries to be as timely as possible and are able to normally pack and ship out orders within 72 hours. You will be notified via e-mail once your order has been packed and is awaiting USPS pickup.

I think my package was lost or stolen, what do I do now?

If tracking information states your package has been delivered, but you have not received it, please contact USPS at 1-800-275-8777 to inquire.

Do you ship outside of the United States?

At this time, we only ship within the United States.

For more shipping information please see our shipping page.

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Returns

What is your return policy?

Please see our Returns & Exchanges page for more information.

How do I return an item?

To return an item, log in to your online account, view the order containing the item you would like to return, and submit a return request for that item. Once your request is approved, you will be sent a pre-paid shipping label that you may use to ship back to us.

If I make a purchase online, can I return it in store?

At this time, all items purchased from www.modontrend.com must be returned to www.modontrend.com. Please follow the policy and procedures as stated on our Returns & Exchanges page.

I need to return an item, but I checked out as a guest. How do I proceed?

Click the "Log In" link at the bottom of the website. Enter in the e-mail used at guest checkout, and you will then be prompted to create a password and an account. Follow return instructions.

For more information regarding returns, please see our return page.

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In-store Pick-ups

How long will it take for my in-store pick-up order to be ready?

Once the order has been placed, please allow 3-4 business days for the order to be packed at our warehouse and then sent into the designated store location.

Will I be notified when my in-store pick-up order is ready?

Yes! Once your order has arrived at the store location of your choice, a member of the store staff will text you when it is ready for pick up.

I placed an in-store pick-up order, but I received an e-mail saying it’s been “shipped”. What does this mean?

This means that your order has been packed at our warehouse and is awaiting shipment into the store of your choice. 

 

Have a question you don’t see here?

Let us know, we'd love to chat! E-mail us at customerservice@modontrend.com or call us at 314-736-1601 during business hours.